Refund policy

 


If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable
  • Company (referred to as either "the Company", “Medeau”, "We", "Us" or "Our" in this Agreement) refers to Medeau Ltd
  • Service refers to the Website
  • Website refers to Medeau, accessible from www.medeau.co.uk
  • Goods refer to the items offered for sale on the Service
  • Orders mean a request by You to purchase Goods from Us

Conditions for returns
In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalised
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning goods
Please use contact us to request a return form.

You are responsible for the cost and risk of returning the Goods to Us.

We cannot be held responsible for Goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.